Combine the signals. Connect PostHog for usage, Zendesk or Intercom for support, Stripe for billing and Delighted for survey scores.
Score health the same way for every customer. Build a health score from agreed rules, such as usage trend, ticket volume and payment status, and apply it across all accounts.
Get notified when health drops. Alerts flag accounts whose score falls below a set level so the team can follow up.
What you can track
- Customer health score
- Product usage trends by account
- Support ticket volume by account
- Failed or late payments
- Net Promoter Score (NPS) by account
- Accounts at risk before renewal
