VERSION: June 20, 2024
This Nockpoint Privacy Notice (“Notice”) explains how Nockpoint Inc. and its affiliates and subsidiaries operating under the ‘Nockpoint’ brand (“Nockpoint“, “we“, “our” or “us“) collect, store, use, disclose and otherwise process information about you in the course of our business, including through our websites that link to this Notice (such as, www.nockpoint.com) (the “Sites“), our generally available software-as-a-service offering hosted by or on behalf of Nockpoint (the “Service”) and through other means such as our and our partner’s events, sales and marketing activities. This Notice also sets out more information about your privacy rights.
We provide the Service to our customers under an agreement with them and solely for their benefit. Our customers designate which of their personnel (including third party contractors, agents, etc.) are authorized as users of the customer’s Service account (“Authorized Users“). Authorized Users may access and use the Service from all over the world, subject to the agreement between Nockpoint and the customer as well as any applicable laws.
This Notice does not apply to the content that our customers and their Authorized Users upload and store in the Service (“Customer Content”). Nockpoint processes Customer Content solely on behalf of the customer and that customer is responsible for the collection and use of your data. Because of this, that customer’s privacy notice (and not this Notice) will apply to the customer’s collection and use of Customer Content. Therefore, for any queries related to your data in Customer Content, you should refer to their privacy notice and direct any queries to them. The customer’s agreement with Nockpoint governs our use of and processing of Customer Content. For information about our data collection and use regarding Authorized Users use of our Service see the “When using the Service” Sub-section of the “Information We Automatically Collect” Section below.
The personal information we collect when you use the Sites, including when you sign up to the Service through our Sites’ self-service portal (“Self-Service”), and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. We will let you know prior to the collection of your personal information whether the provision of personal information we are collecting is compulsory or may be provided on a voluntary basis.
When using the Sites: We may collect your name, email, postal address, phone number and other information you provide via the Sites when, for example, you submit inquiries, request more information about our services, complete surveys,download Snowflake collateral, provide feedback about our services or register for sales events or marketing activities.
When using our Service: When you register to use our Service, we may collect your personal information (like name and contact details), and via Self-Service we collect credit card information for payment and billing purposes. You can also provide or link additional information when you choose to link your community cloud account with your service account, or if you choose to provide any additional information about yourself when submitting a support ticket.
When communicating with us: We may collect your name, title, and company name, and audio transcripts, audio visual recordings, and other information you provide and/or consent to when you communicate with us in person or on calls.
When using the Sites: We automatically collect information when you visit or use the Sites, including your use of Self-Service. This information may reveal your identity and may include information about the specific computer or device you are using, such as your computer’s operating system and Internet Protocol (IP) address. Also, we automatically collect and store information about your activities on our Sites, such as information about how you came to and used our Sites, event information (like access times, browser type, and language) and data collected through cookies and other similar technologies that uniquely identify your browser, computer and/or other device. For more information on the use of cookies and other tracking technologies please see our Cookie Statement. We may disclose information about your computer or other device with our third-party service providers for information and network security, including fraud detection.
When using the Service: We automatically collect data relating to the performance and configuration of our Service and our customers’ and their Authorized Users’ consumption, use of, and interaction with the Service (collectively, “Usage Data“). While most Usage Data does not include personal information, the following types of Usage Data may include personal information:
• technical information, or data obtained from APIs, software or systems hosting the products and services and devices accessing these products and services, log files generated during such use;
• data and metadata about an Authorized User, such as user ID, email, IP address, other data about the Authorized User’s computer or other device, browser and connecting software (e.g., OS and software versions); and
• data and metadata about an Authorized User’ activities and behavior within our Service, such as click-patterns and feature utilization.
Usage Data is used by Nockpoint for (a) providing, supporting, and operating our products and services, (b) network and information security, and (c) analyzing, developing, and improving our products and services.
From time to time, we may obtain information about you from third party sources, such as public databases and websites, resellers and distributors, joint marketing or business partners, security and fraud detection firms and social media platforms. Examples of the information we may receive from other sources include: account information; page-view information; contact information from business partners with whom we operate Nockpoint or industry events, sales and marketing campaigns, or joint offerings; search results and links, including paid listings (such as sponsored links); and credit history information from credit bureaus.
We may link to third-party websites or applications in our Service, or on our Sites. In those circumstances, the data we collect, use and disclose via the Sites or the Service will be subject to this Notice, including our Cookie Statement. However, your use of the third-party websites, applications and any information you instruct us to send to the third-party (via clicking and accessing third-party websites or applications) will be subject solely to the third-party’s terms and conditions and their privacy notice, and will not be subject to this Notice.
When authoring any of the integrations offered with the service, our code will have access to any data made available by the integrations API. If the integration requires a specific set of permission scopes to be authorized by the user, the API data accessed will also be limited to these scopes.
Data retrieved from certain integrations may be cached for a short period and may be stored on our servers to improve the deliverability of data with the service.
The data obtained from integrations will only be used in the dashboards and reports that you and your users have access to. The data is not used internally or any place that you do not have access to.
Google APIs: Use of and transfers to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
We use one or more third party service providers to serve ads about our products and services on other websites. These third parties may automatically collect and use certain information about your online activities, either on our Sites or other websites, such as your IP address, your ISP and the browser you are using. They may collect your information by using cookies, pixel tags, clear gifs and similar tracking technologies. We use the information collected, alone or in combination with information about you that we obtain from other sources (like our data partners and offline customer data), to among other things, deliver advertising targeted to your interests, including serving ads related to our products or services when you access and use other websites, and to better understand the usage of the Sites tracked by these third parties. This Notice does not apply to, and we are not responsible for, cookies, pixel tags or clear gifs in ads delivered by third parties on other websites, and we encourage you to check the privacy notices of ad services to learn about their use of cookies and other online tracking technology. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices/.
We use personal information collected via the Sites, our Service and through other means (e.g., in person or on calls) for purposes described in this Notice, including using your information to:
We may store and process personal information in the United States and other countries.
We do not disclose your personal information to third parties other than as follows:
If you are based in the European Economic Area (“EEA“), Switzerland, or the United Kingdom, Nockpoint Inc. is the data controller of your personal information unless the information is collected in circumstances where one of our affiliates is running a local event, training session or survey, for example, and they collect and control that information. In such circumstances, we will endeavor to make this clear to you in a context-specific notification at the point we collect your personal information. Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time. For more information on our legal basis for processing data, please contact us using the details provided in Section 17 (CHANGES TO THIS NOTICE) below.
We take all reasonable and appropriate steps to protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. We use appropriate technical and organizational measures to protect your personal information which may include: physical access controls, encryption, internet firewalls, intrusion detection and network monitoring depending on the nature of the information and the scope of processing. Our staff, who may have access to your personal information, are required to keep your personal information confidential.
Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different to the laws of your country, and in some cases, may not be as protective. Specifically, our website servers are primarily located in the U.S. and we may process your personal information in jurisdictions where our affiliates, partners and third-party service providers are located. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Notice. These safeguards include implementing applicable data transfer mechanisms, such as the E.U. standard contractual clauses, or other lawful mechanisms for transfers of personal information in accordance with applicable data protection law.
You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relationship. You may have additional privacy rights as further described in Section 14 (YOUR PRIVACY RIGHTS).
The California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (“CCPA”), requires businesses that collect personal information of California residents to make certain disclosures regarding how they collect, use, retain and disclose such information. This section addresses those requirements. For a description of all of our data collection, use and disclosure practices, please read this Notice in its entirety.
Personal Information Collection and Disclosure: Other than Snowflake’s sharing of personal information (as defined by CCPA and its implementing regulations) as set forth in the second table below, Nockpoint does not sell personal information as we understand the term sale to be defined by the CCPA and its implementing regulations. The categories of personal information we collect about you and the third parties to whom we disclose that personal information for a business purpose are as follows:
Nockpoint does not use or disclose sensitive personal information for purposes other than those permitted purposes under the CCPA.
Nockpoint does not have actual knowledge that it sells or shares the personal information of consumers under 16 years of age.
Retention of Personal Information: We retain personal information as described in Section 16 (DATA RETENTION AND DELETION) below.
Sources of Personal Information: The sources from which we collect personal information are described in Sections 1 (INFORMATION YOU PROVIDE), 2 (INFORMATION WE AUTOMATICALLY COLLECT) and 3 (INFORMATION WE RECEIVE FROM THIRD PARTIES) above.
Purposes for Collecting Personal Information: We collect and disclose personal information identified in the lists above to communicate with you, for marketing and promotional purposes, to provide and improve our services and other purposes set forth in Section 6 (USE OF INFORMATION WE COLLECT) above.
California Consumer Rights: California law gives California residents the right to make certain requests with regard to their personal information . Please see Section 14 (YOUR PRIVACY RIGHTS) for a description of those rights and how you may make a request.
We may collect, share and use personal information about you in connection with any events (such as a trade show, webinar, seminar, virtual event, or conference) that we participate in or sponsor and any related websites, social networking features or mobile apps (collectively, the “Events”).
You may have privacy rights regarding your personal information.
To opt out of the sharing of personal information for cross-context behavioral advertising:
Nockpoint will verify that the information you submit (which may include your first name, last name, email address, company, and country/state) matches our records before we fulfill the request. You may use an authorized agent to submit a consumer rights request on your behalf using the methods above, however, Nockpoint will require the authorized agent to provide signed permission to submit the request on your behalf and may still contact you to confirm your identity and that this request was submitted with your permission.
Nockpoint does not discriminate against you for exercising your rights or offer you financial incentives related to the use of your personal information.
If personal information pertaining to you as an individual has been submitted to the Service by or on behalf of a Nockpoint customer and you wish to exercise any data protection rights you may have in respect of that information under applicable law, including (as applicable) the right to access, port, correct, amend or delete such information, please inquire with the relevant Nockpoint customer directly. We have a limited ability to access Customer Content.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax or accounting requirements, to enforce our agreements or comply with our legal obligations). When we have no ongoing legitimate business need to process your personal information, we will either permanently delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. When processing Customer Content on behalf of our customers, we will retain Customer Content as described in our agreement with that customer.
We may change this Notice from time to time. If we make any changes to this Notice, we will change the “Last Updated” date above. If such changes are material in nature, we will provide you with additional notice (such as adding a statement to the main website page or sending you an email notification).
If you have any questions about this Notice or privacy-related issues, please contact us at privacy@nockpoint.com or Nockpoint Inc., 11035 Lavender Hill Dr Suite 160-271, Las Vegas, NV 89135.